Learners

Wherever you are on your learning journey, we’re here to support you. As a specialist awarding body, we design, deliver, and regulate qualifications that inspire and equip you with the skills you need for a successful future.

How to order a replacement certificate

Certificates awarded post 2009 Certificates awarded pre 2009

Replacements for Certificates issued post 2009

Using our certification platform, CertiTrack, you can:

View certificates and unit transcripts – free of charge

Access and share QR codes to allow third parties to view your achievement records – free of charge

Purchase replacement certificates and confirmation letters

For details on how to log in and use CertiTrack, please consult and access via the CertiTrack user guide.

If you require a replacement certificate because you have changed your name, or have misplaced your certificate and changed your name since the original certificate was issued then please open the CertiTrack user guide and go to section 5.

Alternatively, you can order a replacement certificate and make payment by credit or debit card over the phone through our Customer Support team at +44 (0) 23 8068 4500.

Please have the following information ready when you call:

Your full name (as it appeared when you achieved your qualification)
Your date of birth
The qualification title and/or the year you completed your qualification
The name of the centre where you studied your qualification

Please Note: Our certificate templates have been redesigned several times to incorporate additional security features and brand updates, and therefore a replacement certificate may not look and feel the same as the original.

Replacements for Certificates issued pre 2009

For certificates issued before 2009, payments can be made by credit or debit card over the phone through our Customer Support team at +44 (0) 23 8068 4500. Fees:

Replacement for certificates issued post-1995: £37.50
Replacement for certificates issued pre-1995: VTCT Skills cannot issue replacement certificates from this period. Instead, we can provide an Academic Transcript letter detailing any achievements found after searching our archive records. This service costs £63.00, which includes a £25.50 archive search fee and a £37.50 transcript issuance fee (non-refundable).

If your original certificate was awarded by IIHT/IHBC, your replacement will now be a VTCT certificate. Please note that all replacement certificates will be marked as “Replacement” in accordance with regulatory requirements.

We cannot enter into any correspondence regarding awards not found in our records. Please ensure that the reason for replacement (e.g., lost, stolen, destroyed) is acceptable to VTCT Skills. Once the archive search has been completed, the fee is non-refundable.

Please Note: Our certificate templates have been redesigned several times to incorporate additional security features and brand updates, and therefore a replacement certificate may not look and feel the same as the original.

Once you have successfully completed a course with VTCT Skills, you can apply for a qualified badge, proudly worn by many professionals in the industry.

To order your badge(s), please call us on +44 (0)2380 684500 to place an order, ensuring you have a payment method to hand.

Frequently asked certification questions

What is my lifetime registration/enrolment/learner number?

You can find your lifetime registration number on any certificate you have been awarded. If you do not have it, contact our customer support team, who will be happy to provide it. Your registration number is useful when requesting replacement or e-certificates, or when changing centres to ensure accurate registration.

Contact: +44 (0) 2380 684500

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How quickly after I finish my course will I receive my certificate?

Once your centre has claimed it, VTCT Skills generally dispatches certificates within 20 working days. Your centre will arrange for the certificate to either be sent to you or collected. Please check with your centre for their specific arrangements.

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Can I have a replacement certificate in my new name?
To request a certificate in your new name, you will need to provide the following:

1.Your original certificate(s) and unit transcript(s)**

2. A signed covering letter explaining the name change, including a return address and contact number (there is a £37.50 fee per certificate). If possible, provide an email for further communication.

3. A certified copy of your identification (do not send originals):
- Passport
- Birth certificate
- Driving licence
4. A certified copy of the legal documentation confirming the name change (do not send originals):
- Marriage/civil partnership certificate
- Decree absolute
- Change of name deed or deed poll
- Public announcement
- Police report (if the name change is due to personal safety)
If you have lost the original certificate(s), please indicate this in the covering letter.

Send all documents to the Processing Department (our address is at the bottom of the website), preferably by recorded delivery. Once received, VTCT Skills will contact you for payment. Requests may be refused if the criteria are not fully met.

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I’ve moved. Can I update my address with VTCT Skills?

VTCT Skills retains addresses and postcodes submitted during registration. Updating your address with your current college or centre ensures that certificates are sent to the correct location and helps us verify Unique Learner Numbers (ULNs) and names. Make sure to inform your centre directly if you change your address during your study period.

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What is my Unique Learner Number (ULN)?

If you are studying in England, Wales, or Northern Ireland, you’ll have a Unique Learner Number (ULN); in Scotland, it’s called a Scottish Candidate Number (SCN). These numbers are included on your certificates if supplied at registration by your centre. For more information, visit the relevant links:

Further information about ULNs can be found here

Further information about SCNs can be found here

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Can I get a certificate if I don’t finish my course?

If you’ve completed certain units, your centre may be able to apply for unit credit certificates. This service may involve additional fees, and eligibility varies depending on the qualification structure (e.g., synoptic or overarching assessments).

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Is my qualification recognised outside of the UK?
VTCT Skills qualifications are widely recognised, both in the UK and internationally. Each qualification has a Qualification Accreditation Number (QAN), verifying its authenticity and its inclusion on the Regulated Qualifications Framework (RQF). This framework aligns with the European Qualifications Framework (EQF), ensuring recognition across Europe.
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What post-nominal letters can I use?

Once you have received your certificate, if you hold a VTCT Diploma (37 credits or above) or Certificate (13 to 36 credits) at Level 4 (England, Wales and Northern Ireland), Level 7 (Scotland), or Level 6 (Ireland) and the certificate was dated after 1st January 2012, you may put the appropriate format below after your name:

If you hold a Diploma (37 credits or above) or Certificate (13 to 36 credits) at Level 3 (England, Wales and Northern Ireland), Level 6 (Scotland), or Level 5 (Ireland), and received your certificate after 1st January 2012, you may put the appropriate format below after your name:

If you hold a Diploma (37 credits or above) or Certificate (13 to 36 credits) at Level 2 (England, Wales and Northern Ireland), Level 5 (Scotland), or Level 4 (Ireland) you may put the appropriate format below after your name:

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If I come across anything that may contribute to the award of fraudulent certificates, what can I do?

If you come across any information suggesting fraudulent certification, you can confidentially report this to the VTCT Skills Chief Academic Officer. Rest assured, your identity will not be disclosed to your centre.

Note: Mark correspondence as ‘Confidential.’

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