ST025: Supply Chain Operator Level 2
Version 1.0
The role of a Supply Chain Operator will be to work in a traffic or transport office managing the movement of goods for a variety of customers often liaising with drivers and other colleagues. Using IT/planning systems for coordination and communication whilst speaking to customers and drivers.
Supply Chain Operators communicate and come into contact with a wide range of people and customers, and should aim to consistently meet customers’ expectations by providing a quality service that encourages repeat business, showing drive and energy even when challenges arise. Supply Chain Operators need to be are highly proficient in using standard industry-recognised systems and working with associated services within their industry sector. A Supply Chain Operator is often required to work under pressure to tight deadlines and it is therefore necessary they have excellent time management skills. The best Supply Chain Operators are proactive and meet agreed commitments and expectations, taking responsibility for their own actions and doing the right thing.
The actual job roles apprentices may undertake will vary from one employer to another, but generally fit under the following areas:
- Traffic or Transport Officer: managing the movement of goods for a variety of customers, either own account or third party, from manufacturer or supplier to final destination or for onward delivery
- Removals Operative: the preparation for and performance of packing / unpacking and moving household, office and other furniture, goods and equipment into or out of new premises or storage or preparation for transit, both domestically and internationally. Removals Operatives often prepare and travel with the removal truck, and long-distance moves may involve nights away from home. Moving furniture involves a lot of walking, bending and lifting and is hard, physical work.
