ST0384: Team Leader / Supervisor Level 3

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A Team Leader or Supervisor is usually a first-line management role, with operational / project responsibility for managing a team often to deliver a clearly defined outcome. A Team Leader provides direction, instructions and guidance to ensure the achievement of organisational goals. Team Leaders work in the private, public or third sector and in all sizes of organisations and although specific responsibilities will vary, the knowledge, skills and behaviours (KSBs) required to be a successful Team Leader / Supervisor will be the same whatever the role.

Key responsibilities of a Team Leader / Supervisor include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems and building relationships both internally and externally.